Effective Date: 01 September 2025

 

At The Matchmaking Agency (TMA), your privacy is our priority. This policy explains how we collect, use, and safeguard your personal information with the highest discretion and care.

​

1. What Personal Information We Collect

We may collect and hold the following types of information:
 

• Full name, gender identity, and date of birth

• Residential address, email, and contact number(s)

• Relationship history and preferences

• Employment, income level, education background

• Photos, video recordings (if submitted)

• Health and wellbeing status (optional and only with consent)

• Cultural, religious, and lifestyle values

• Sensitive information including sexual orientation or relationship intentions

• Feedback, testimonials, or service reviews

• IP address and browser/device metadata (for website usage analytics)

 

2. How We Collect Your Information

We collect personal information:

• Directly from you via forms, emails, in-take questionnaires, interviews, or phone/video calls

• Through your interactions with our website (e.g., cookies, usage data)

• From third-party service providers such as payment gateways or advertising platforms (with consent)

• When collaborating with international or local matchmakers (with your permission)

 

3. Why We Collect and Use Your Information

We use your personal data for:
 

• Providing matchmaking, coaching, styling, and consulting services

• Creating accurate compatibility profiles for curated introductions

• Communicating updates, service offers, newsletters (with opt-in consent)

• Improving our services through feedback or analytics

• Meeting legal, insurance, or regulatory obligations

• Facilitating partnerships with external consultants, stylists, photographers, or overseas matchmakers

• Handling complaints, disputes, or investigations where required

 

4. Disclosure of Personal Information

Your information may be shared with:

• Verified and vetted matchmakers, including international partners, where relevant

• Stylists, photographers, or dating coaches assisting with your service

• Service providers who store or process our data (e.g., CRM, email platforms)

• Legal authorities or insurance providers when required by law

• No information is sold, rented, or traded to any third party for marketing

 

5. Data Storage and Security

TMA uses industry-standard security measures to protect your data, including:

• Secure cloud-based platforms based in Australia or with equivalent data protections

• Regular backups and access restriction protocols

• Physical security for any printed materials (if used)

 

6. Your Rights and Access

You can request:

• Access to your personal information

• Corrections to inaccurate or outdated details

• Deletion of your personal data (unless retention is legally required)

• Send all requests to: hello@thematchmakingagency.com.au. We will respond within 14 days.

 

7. Marketing and Communications

You may opt in to receive our newsletter or updates. You can unsubscribe at any time using the link provided in any email or by contacting us directly.

 

8. Cookies and Website Analytics

TMA uses cookies and analytics tools (e.g., Google Analytics) to:

• Understand visitor behaviour and improve website experience

• Track engagement and marketing campaign performance

• Store preferences for easier future use

• You can control or disable cookies via your browser settings.

 

9. Data Breaches

We have procedures in place for managing suspected or confirmed data breaches. If a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

 

10. Working with International Matchmakers

Where necessary and with your consent, we may share your details with local or international matchmaking partners for the purpose of finding a compatible introduction. In these instances:

• You will be informed prior to any disclosure

• The overseas party will be contractually obligated to safeguard your information

• Your data will not be transferred unless similar privacy safeguards are in place

 

11. Respect for Client Privacy During Introductions

We are committed to maintaining your confidentiality and discretion throughout your journey with The Matchmaking Agency.

 

• When introducing clients, we never disclose surnames, workplaces, email addresses, or personal social media handles (e.g. LinkedIn) without consent.

• We ask all members to respect the privacy of anyone they are introduced to and refrain from sharing details about other members outside of the agreed context.

• Any behaviour that disrespects another member’s privacy or safety may result in the revocation of membership or removal from our database.

• We believe this creates a safer, more respectful dating environment for everyone.

 

12. Legal Disclosures and Third-Party Links

 

TMA may disclose your data in good faith if required to:

• Comply with a legal obligation

• Protect and defend our rights or property

• Prevent or investigate wrongdoing related to our services

• Protect the personal safety of our clients or the public

• Mitigate or defend legal liability

• Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

 

13. Changes to This Policy

We may update this policy as required to reflect legislative changes or our evolving business. The most current version will always be available at: www.thematchmakingagency.com.au/privacy

 

14. Complaints and Contact Details

If you have any concerns please contact:
The Matchmaking Agency
Email: hello@thematchmakingagency.com.au